NEW! CUSTOMER PORTAL
We now have available a Utility Billing Customer Portal which allows customers direct access to data relevant to their utility billing account. From the customer portal, you can:
- view your bill,
- pay your bill,
- view usage history,
- view transactional history,
- request a service order, and
- manage your phone number / email for billing related notifications.
Click the link below for a video tutorial
Creating a New Customer Account
Click the PDF for step by step instructions in PDF
CREDIT CARD PAYMENTS
***PLEASE CHECK YOUR BILL FOR YOUR NEW ACCOUNT NUMBER***
Our new billing software has issued new account numbers for everyone. You will need this number before you can make a payment here. If you do not have your bill, call or email our UB department to get your new account number.
Phone: 903.671.2775
Email Anita: anitag@redwatertexas.com
Email Nicole: nicolep@redwatertexas.com
NOTE: A convenience fee of 3% of total paid will be assessed on all payments made by credit card.
IMPORTANT: All payments made after Redwater City Hall official close of business (usually 5 pm) will be posted as if received the next business day. See "Payment and Shut-off Policies".
AUTOMATIC DRAFT
When you sign up for automatic draft, your payment will be drafted from your account automatically on the due date (7th, or the following Monday if the 7th falls on a weekend) of each month. There is NO fee for this service, and you may cancel any time.
Click the link above to download the form, complete with your banking information, sign it and return it to the Utility Billing Clerk along with a voided check from the account you wish to be drafted. Forms received by the UB Clerk before the 20th of the month will be effective for the bill that goes out that month. Forms received after the 20th will be effective on the following month's bill.